Who We Are:
Reverence is a digital health company solving one of the hardest problems in healthcare – how to get the right people, in the right place, at the right time, consistently and cost-effectively at scale.
We provide technology and services that enable healthcare provider groups to significantly improve staffing operations. Our solutions include scheduling solutions enabling home-based care providers to improve their scheduling efficacy, as well as an advanced tech platform enabling schedulers to institutionalize best-practices while supporting nuanced approaches tied to the specific needs of different organizations. By pairing our technology with a culture that celebrates the heroism of caregivers, we improve the day-to-day realities of families and front-line workers.
Reverence is a globally distributed team. While the majority of our organization works remotely, we maintain a small shared office space in New York City and envision a future that balances face to face collaboration with a dynamic, hybrid work environment.
About the role:
The business operations associate will support our customer success, scheduling operations, and product teams in shaping our customer onboarding processes, the day-to-day operations of our scheduling operations team, and the technology and systems that support our customers and our scheduling operations team.
The associate will:
- Manage customer onboarding and customer support processes
- Build a strong understanding of how our existing scheduling operations team functions, and then shape and operationalize supporting resources, processes, and tools to improve the efficiency and effectiveness of the team
- Where required, directly execute key processes including customer onboarding, customer support, scheduler onboarding, and scheduler support activities
- Support efforts to define and track key success metrics for scheduling operations team
- Troubleshoot operational challenges that arise as we scale our current customer-facing scheduling operations team
- Bridge front-line customer interactions and the customer success, operations, and product teams
We Are Looking For:
- Analytical Skills: 2-5+ years of experience in a front-line operations or analytical role, preferably related to scaling customer support operations
- Technical skills: You can blend quantitative data with qualitative insights to test hypotheses. You are well-versed in Excel and Google Sheets, have knowledge of Zendesk or other enterprise customer support systems (or are willing to learn), and are able to learn new tooling quickly
- Problem solver: You thrive working through and solving complex problems, quickly learn and adapt to new situations, and can synthesize the abstract into the concrete
- Highly organized: You think in systems and processes, relish bringing structure to ambiguity, ruthlessly prioritize, and feel organization is second nature to you
- Clear communicator: You can make complex ideas simple to understand for our customers and scheduling operations associates
- Bias to action: You focus on progress over perfection. You can thrive in a fast-paced, high-growth startup environment
What We Provide:
- Competitive compensation. The U.S. base salary range for this full-time position is $35,000 to $50,000 USD annually. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all U.S. locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. In addition to salary, you will also be eligible for equity and our benefits package.
- Equity options
- Flexible Paid Time Off
- Flexible working hours
- Competitive health benefits
- Home office support
- Commitment to investing in your professional growth
- An office in New York City for visitors and local employees
- Recurring team lunches for all employees
- Paid sabbatical after 5 years
At Reverence Care, we embrace diversity and are committed to building a team representing a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability. If you need additional accommodations to feel comfortable during your interview process, please let us know.