About Reverence:

Reverence is an early-stage technology company setting a new standard for home-based healthcare. We aim to improve the clinical effectiveness and financial sustainability of care models. Following a recent $9.5M fundraise, we acquired a unique shift management engine as a key building block of our product. By pairing our technology with a culture that celebrates the heroism of caregivers, we will improve the day-to-day realities of families and home healthcare workers.

We are a remote-first company. As much as possible, we use strategies and tools that help us to work asynchronously and remain flexible about when and where we get stuff done. For those who work in NYC or would like to visit, we have an office in a co-working space in the Financial District.

About the Role:

The scheduling operations associate will work with home health care agencies and long-term care facilities to fill caregiver shifts and ensure that patients receive the assistance they need. The associate will coordinate with caregivers and customers to handle situations such as filling shifts with short notice (due to a call out), no shows, or lateness. The role requires working across multiple technology systems to ensure accurate record keeping, as well as working directly with caregivers and clients, so comfort with technology, a positive attitude, a friendly demeanor and willingness to problem-solve will be important in this role. We are looking for several people to fill part-time contract roles (approximately 20 hours per week) within the following open hours: 6 am-9 am Eastern (Monday-Friday); 9 am-1 pm (Monday-Friday); 5 pm-10 pm Eastern (Monday-Friday); 6 am- 2 am Eastern time (Saturday-Sunday). We are prioritizing hiring people with Saturday and Sunday availability. Saturday and Sunday shifts are evolving, but current options are: 6 am-9 am Eastern time; 6 am-2 pm Eastern time; 9 am-5 pm Eastern time; 2 pm-5 pm Eastern time; 2 pm-10 pm Eastern time; 5 pm-10 pm Eastern time; 5 pm-midnight Eastern time; 5 pm-2 am Eastern time; 10 pm-2 am Eastern time. This is a fully remote 6-month contract role.

What you’ll do:

• Interact directly with clients, caregivers and patients to handle client related matters including: staffing scenarios and attendance issues (no shows, lateness); schedule changes to ensure patient/caregiver coverage; customer service complaints
• Use technology to assign clients to the appropriate clinicians
• Use a ZenDesk ticketing system to track ongoing cases and communication
• Communicate with caregivers and patients regarding any updates or changes to their schedule
• Utilize technology across multiple software systems (Google workspace and proprietary systems) to ensure the best service for all
• Handle Patient Health Information (PHI)

We are looking for:

• Previous experience as a scheduler (or other industry front-line scheduling) is a plus
• Fluency in Spanish is a plus
• Highly organized with attention to detail (i.e., able to follow clearly defined procedures)
• Proactive problem solver and able to handle difficult situations or customers as they arise
• Some customer service experience - Be friendly, positive and solutions-oriented
• Effective communication skills with clients, patients, caregivers and families
• 1-2 years customer service, hospitality or retail experience preferred